radarhoki Privacy Policy

This page describes what we collect when you use radarhoki and how we keep that data protected. When you register an account, deposit via DANA, e-wallet, mobile banking, local payment, or a bank virtual account, or place markets on Liga 1, Piala AFF, or Champions League fixtures, we collect personal and financial information. We treat that information as confidential and do not share it with third parties except where required by law or to process your transactions.

Our radarhoki privacy practices follow standard encryption and access-control standards. Your personal documents (identity card, address proof, selfie verification) are encrypted at rest and in transit. We store them securely and do not expose them to unauthorized personnel. This policy outlines what data we collect, how we use it, who may access it, and what rights you have.

Our services are available only where local law permits. We comply with applicable data-protection regulations in the jurisdictions where we operate.

What Data We Collect on radarhoki

We collect data in three categories: account registration, transaction history, and game activity.

Account registration: When you sign up on radarhoki, we ask for your email address, phone number, full legal name, date of birth, and identity document (government ID, passport, or equivalent). We also collect your residential address and may ask for a utility bill or lease agreement as proof of address. You provide a selfie to confirm you match your ID photograph. These documents are encrypted and stored securely; they are used solely for account verification and compliance screening.

Game activity: When you place a market on Liga 1, Piala AFF, Piala Indonesia, Piala Asia, Champions League, or other football fixtures, we record the market details (fixture, bet type, stake, odds, and settlement result). When you play slot games, live-dealer tables, Togel, or esports markets, we log the game round, outcome, and balance impact. This data is tied to your account and used for settlement, dispute resolution, and fraud detection.

Cookies and tracking: Our website uses cookies to recognize your session and remember your login state. These cookies are session-based (they expire when you close your browser) or persistent (they last longer but are cleared if you delete them). We do not use cookies to track your behavior across other websites. Analytics cookies help us understand site performance and user flow; these are anonymized and do not identify individuals.

How We Use Your Data and Your Rights on radarhoki

We use the data we collect for these purposes: account creation and verification, payment processing, market settlement, customer support, fraud and money-laundering prevention, and platform improvement. We do not use your data for marketing or cross-selling unless you explicitly opt in. You can manage your communication preferences in your radarhoki account settings at any time.

• 1
  Right to accessYour data

  You can request a copy of all personal data we hold on you. Contact our support team via email or live chat, and we will provide a detailed export within a standard business window.

• 2
  Right to correctInaccurate data

  If your account information is incorrect (wrong address, misspelled name), contact support and we will update it. Corrected information is reflected across radarhoki within one business day.

• 3
  Right to deleteAccount closure

  You can request account closure and data deletion. We retain transaction records for compliance (typically 5–7 years); other personal data is deleted within 30 days of your request. To request closure, contact our support team.

We may process your data outside your jurisdiction. Our servers and backup systems may be located in different countries. We ensure that any third-party data processors (payment providers, hosting services, analytics platforms) meet equivalent data-protection standards. Where applicable, we have data-processing agreements in place.

Data retention

We keep transaction records for regulatory compliance (typically 5–7 years). Personal account data is retained while your account is active; after closure, we delete most data within 30 days.

Third-party processors

Our payment partners (DANA, e-wallet, mobile banking processors, bank virtual-account providers) may see transaction details. Our hosting provider sees encrypted backups. All processors are contractually bound to protect your data.

Contact & support

For data-access requests, corrections, or deletion, email our support team or use live chat. Response times are typically within 5–10 business days for detailed requests.

radarhoki is accessible from Jakarta, Surabaya, Bandung, Medan, and other supported regions in Indonesia. Our privacy commitments apply uniformly across all jurisdictions where we operate. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority.

This privacy policy may be updated periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email or through a notice on the radarhoki platform. Continued use of our services after a policy update constitutes acceptance of the new terms. For questions about our privacy practices, contact our support team in English or Indonesian.